Return Policy
All claims and returns must be accompanied by this invoice. No refunds on special ordered, discontinued, or electrical parts. All returnable parts must be in the original packaging, in resellable condition, and returned within 30 days of purchase date. There is a 20% restocking charge on all returned parts.
Eligibility for Refunds
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Your item must be unused and in the same condition that you received it.
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The item must be in the original packaging.
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To complete your return, we require a receipt or proof of purchase.
Exempt Goods
The following are exempt from refunds:
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Electrical Parts
Late or missing refunds
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If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
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If you have done all of this and you still have not received your refund yet, please contact us at partsupport@matthewsmotors.org.
Shipping
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
